KissyHair UK

HOT: Clip In Hair Extensions UK, Long Wigs

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Return Policy

KissyHair UK provide sales products and service include hair extensions, wigs and hair tools. Our purpose is give you premium quality hair extensions with competitive price. Please read the following return policy carefully before you place an order. You acknowledge and agree our Return Policy by default once purchasing at our site successfully.

1. General Return Policies

1.1. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible.

1.2. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).

1.3. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

1.4. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.

1.5. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

2. Cancellation Policies

2.1. Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

2.2. Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.

2.3. Orders canceled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 90% of the product purchase price, in order to cover the material cost.

2.4. Orders canceled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost and necessary labor cost.

2.5. Orders canceled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of the product purchase price at most, the exact refund depends on the cancel time) consisting of the full shipping cost.

2.6. Once your order has been shipped, it can no longer be canceled.

2.7. Orders that are not paid within 72 hours will be canceled automatically by our system.

If you would like to cancel your order, please click Contact Us to proceed.

All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

3. Return Process

3.1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

Please note that returns will not be accepted without prior approval from our Customer Service.

3.2. Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don't use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.

3.3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.